A recent research report notes that the offshore BPO market for the US residential mortgage business is $6-$7.4 billion. Trinity Partners, Inc., a provider of technology enabled outsourcing solutions to financial solutions notes the current BPO market in India is $150 million which includes 7,500 employees.
Pijush Sinha is quoted in the report as saying, “Increasing competition in the BPO market is forcing providers to deliver more and more value to their clients each day. To maintain market share and thought leadership, providers must look toward delivering higher value processes for their customers.” The report notes that the general availability of diverse skills and technology advances are driving the offshoring trend.
The report notes that with Countrywide, IndyMac, Greenpoint and CitiMortgage in the forefront of utilizing offshore solutions, many more US players will seek to capture similar competitive advantages, looking to India in particular.